The State of General Auto Repair Shops in the United States Report from PartsTech
Essential insights and benchmarks to drive your shop’s growth in 2025
We’re excited to share the State of General Auto Repair Shops in the United States Report, the second industry report from PartsTech! The PartsTech team surveyed 752 auto repair shops across the U.S. to compile this report. The report provides actionable insights and free resources for your shop to address top-of-mind challenges, including:
- Raising your average repair order value
- Technician & service advisor staffing
- EV servicing trends
- Technician hiring & retention strategies
- And more!
What’s Inside the Report
Expert insights and actionable takeaways
We paired survey results with insights and tips from trusted industry experts to provide practical recommendations that you can implement right away.
Revenue-related benchmark data
- • Average repair order value (ARO)
- • Average gross profit on parts per month
- • Average labor rate
- • Top actions that positively impact ARO
Shop size, car count, and staffing data
- • Average number of bays
- • Average daily car count per bay
- • Average number of technicians per bay
- • Average number of service advisors per bay
And more...
- • EV service trends
- • Industry challenges and solutions
- • Technician hiring & retention strategies
- • Shop software usage and trends
Sneak Peek at a Few Key Findings
OEC Welcomes PartsTech Aboard
OEC is thrilled to welcome PartsTech to our team, expanding our network to further strengthen our support for repair shops like yours. PartsTech connects you to a network of more than 225 aftermarket parts and tire suppliers across 30,000 locations. By searching and ordering from all your aftermarket suppliers in one lookup, you can save an average of 15 minutes per repair order. This partnership will provide you with an expanded network of suppliers for all part types and boost repair efficiency. Sign up for a free Partstech account →
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