The State of General Auto Repair Shops in the United States
Essential insights and benchmarks to drive your shop’s growth in 2025
Running your repair shop is about more than fixing cars — it’s about providing great service, staying efficient, and finding ways to grow despite challenges. That’s why PartsTech surveyed 752 shops and spoke with industry experts to bring you a report with key trends, benchmarks, and free resources to help you uplevel your shop in 2025. Download the report to get insights you can use right away to improve your shop, increase revenue, and stay ahead of common industry challenges.
What’s Inside the Report
Expert insights and actionable takeaways
We paired survey results with insights and tips from trusted industry experts to provide practical recommendations that you can implement right away.
Revenue-related benchmark data
- • Average repair order value (ARO)
- • Average gross profit on parts per month
- • Average labor rate
- • Top actions that positively impact ARO
Shop size, car count, and staffing data
- • Average number of bays
- • Average daily car count per bay
- • Average number of technicians per bay
- • Average number of service advisors per bay
And more...
- • EV service trends
- • Industry challenges and solutions
- • Technician hiring & retention strategies
- • Shop software usage and trends
Sneak Peek at a Few Key Findings
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